OVERVIEW
OVERVIEW
OVERVIEW
Homebase is a mobile app designed to aid businesses and workers with roster management, and it offers additional utilities like message exchanges and income tracking. The intent of this project is to enhance existing features for a heightened user experience.
Homebase is a mobile app designed to aid businesses and workers with roster management, and it offers additional utilities like message exchanges and income tracking. The intent of this project is to enhance existing features for a heightened user experience.
MY ROLE/ DURATION
MY ROLE/ DURATION
UX Designer
UX Researcher
March 2024-April 2024 (5 weeks)
UX Designer
UX Researcher
March 2024-April 2024 (5 weeks)
TOOLS
TOOLS
Figma
Google Survey
Figma
Google Survey
METHODS
METHODS
User Questionnaire
Empathy Map
User Flow
Wireframe & Prototype
User Questionnaire
Empathy Map
User Flow
Wireframe & High Fidelity Design
PROJECT GOALS
Make scheduling shifts easy and pleasurable.
Encourage better communications
Implement most-used functions up-front
PROJECT GOALS
Make scheduling shifts easy and pleasurable.
Encourage better communications
Implement most-used functions up-front
PROBLEM STATEMET
A college student balancing part-time work with school faces scheduling challenges due to complexity and confusion. This lack of an intuitive solution increases stress, potential conflicts, and decreases productivity in both work and academic spheres.
SOLUTION
The resulting AI-powered scheduling app offers a seamless user experience, allowing individuals and businesses to effortlessly manage their schedules.
Calendar Integration
Include a calendar interface for easier dates and time slots selections.
Message Filter
Provide the ability to sort out messages such as unread, read, group chat, individuals.
Accessibility
Increase the visibility of hidden functions by integrating it into the main dashboard.
Make scheduling shifts easy and pleasurable.
Encourage better communications.
Implement most-used functions up-front
PROJECT GOALS
PROBLEM STATMENT
A college student balancing part-time work with school faces scheduling challenges due to complexity and confusion. This lack of an intuitive solution increases stress, potential conflicts, and decreases productivity in both work and academic spheres.
SOLUTION
The resulting interface enhancements provide users with a streamlined experience, enabling effortless scheduling, efficient message organization, and improved accessibility to essential functions
Calendar Integration
Include a calendar interface for easier dates and time slots selections.
Message Filter
Provide the ability to sort out messages such as unread, read, group chat, individuals.
Accessibility
Enhance the visibility of hidden functions by integrating them into the main dashboard.
PROBLEM STATEMET
A college student balancing part-time work with school faces scheduling challenges due to complexity and confusion. This lack of an intuitive solution increases stress, potential conflicts, and decreases productivity in both work and academic spheres.
SOLUTION
The resulting AI-powered scheduling app offers a seamless user experience, allowing individuals and businesses to effortlessly manage their schedules.
Calendar Integration
Include a calendar interface for easier dates and time slots selections.
Message Filter
Provide the ability to sort out messages such as unread, read, group chat, individuals.
Accessbility
Increase the visibility of hidden functions by integrating it into the main dashboard.
USER RESEARCH
To better understand employees condition, I conducted both quantitative and qualitative survey with close colleagues who have experienced with Homebase application.
During these research phase, I also tried to understand:
Elements that are most and least useful
Emotions provoked while using Homebase
Problems they are currently facing
Feedback they have that might improve the overall experience
USER RESEARCH
To better understand employees condition, I conducted both quantitative and qualitative survey with close colleagues who have experienced with Homebase application.
USER RESEARCH
To better understand employees condition, I conducted both quantitative and qualitative survey with close colleagues who have experienced with Homebase application.
EXPLORATORY SURVEY
During these research phase, I also tried to understand:
Elements that are most and least useful
Emotions provoked while using Homebase
Problems they are currently facing
Feedback they have that might improve the overall experience
During these research phase, I also tried to understand:
Elements that are most and least useful
Emotions provoked while using Homebase
Problems they are currently facing
Feedback they have that might improve the overall experience
EXPLORATORY SURVEY
EXPLORATORY SURVEY
Takeaway
Most users find the app unintuitive. The process of scheduling shifts is confusing and lacks clarity. Additionally, the app does not serve well as a communication tool.
Takeaway
Most users find the app unintuitive. The process of scheduling shifts is confusing and lacks clarity. Additionally, the app does not serve well as a communication tool.
Takeaway
Most users find the app unintuitive. The process of scheduling shifts is confusing and lacks clarity. Additionally, the app does not serve well as a communication tool.
EMPATHY MAP
After identifying the pain points and problems of the Homebase App, I created an empathy map to better understand users' needs, emotions, and behaviors, allowing me to develop more user-centered solutions
EMPATHY MAP
After identifying the pain points and problems of the Homebase App, I created an empathy map to better understand users' needs, emotions, and behaviors, allowing me to develop more user-centered solutions
EMPATHY MAP
After identifying the pain points and problems of the Homebase App, I created an empathy map to better understand users' needs, emotions, and behaviors, allowing me to develop more user-centered solutions
USER FLOW
To redesign the app with more user-centric solutions, creating a user flow helps me visualize the user's journey to ensure that every step is intuitive and aligned with their needs.
USER FLOW
To redesign the app with more user-centric solutions, creating a user flow helps me visualize the user's journey to ensure that every step is intuitive and aligned with their needs.
USER FLOW
To redesign the app with more user-centric solutions, creating a user flow helps me visualize the user's journey to ensure that every step is intuitive and aligned with their needs.
OLD INTERFACE
Useful functions such as availability is hidden in the hamburger menu.
No clear dates
Users often missed the prefer or unavailable time leading to mistakes
The dashboard lacks an announcement tab, which reduces user engagement and interaction
No clear categories or search bar
Requires multiple clicks to most used features such as create new availability, find cover or trade shift.
Only allows up to one week input
OLD INTERFACE
WIREFRAME
Hi-Fi Design (Click to View Prototype)
Useful functions such as availability is hidden in the hamburger menu.
Requires multiple clicks to most used features such as create new availability, find cover or trade shift.
No clear categories or search bar
No clear dates
Users often missed the prefer or unavailable time leading to mistakes
Only up to one week input, no repeat option
The dashboard lacks an announcement tab, which reduces user engagement and interaction
OLD INTERFACE
WIREFRAME
WIREFRAME
Hi-Fi Design (Click to View Prototype)
Quick view of important information
Often used features are not hidden
Quick view of important information
Often used features are not hidden
Interactive calendar picker
Draft and send option
Interactive calendar picker
Draft and send option
Search Bar
Clear categories
Allow multiple selection
Search Bar
Clear categories
Allow multiple selection
Allow multiple time slots
Allow future planning
Reduce redundant input
Allow multiple time slots
Allow future planning
Reduce redundant input
Hi-Fi Design (Click to View Prototype)
Quick view of important information
Often used features are not hidden
Quick selection
Easy view date
Quick view of important information
Often used features are not hidden
Quick & multiple
selection
Easy view date
Clear categories
Search Bar
Allow multiple selection
Allow multiple time slots
Allow future planning
Reduce redundant input
Allow multiple time slots
Allow future planning
Reduces redundant input
Interactive calendar picker
Draft and send option
Clear categories
Search Bar
Allow multiple selection
Allow multiple time slots
Allow future planning
Reduce redundant input
Allow multiple time slots
Allow future planning
Reduces redundant input
Interactive calendar picker
Draft and send option
Useful functions such as availability is hidden in the hamburger menu.
Requires multiple clicks to most used features such as create new availability, find cover or trade shift.
The dashboard lacks an announcement tab, which reduces user engagement and interaction
No clear categories or search bar
WIREFRAME
No clear dates
Users often missed the prefer or unavailable time leading to mistakes
Only allows up to one week input
CHALLENGES
CHALLENGES
UX Principle Adaptation
UX Principle Adaptation
Since this was only my first UX case study project, getting used to think and working as a designer was challenging.
Since this was only my first UX case study project, getting used to think and working as a designer was challenging.
Time Constrain
Time Constrain
I was given 2 weeks to complete this project, getting survey data and collecting all the information was quite thrilling.
I was given 2 weeks to complete this project, getting survey data and collecting all the information was quite thrilling.
Learning Figma
Learning Figma
Learning to use Figma was difficult but tutorials and examples helped a lot.
Learning to use Figma was difficult but tutorials and examples helped a lot.
KEY LEARNING
KEY LEARNING
User Thinking
User Thinking
Spending time using the product as a user is great to find out problems.
Spending time using the product as a user is great to find out problems.
Thinking Out Loud
Thinking Out Loud
Thinking out loud is a helpful method to use when you struggled to find solution.
Thinking out loud is a helpful method to use when you struggled to find solution.
User Feedback
User Feedback
User insights drive meaningful improvements—interviews and testing are essential for refining designs.
User insights drive meaningful improvements—interviews and testing are essential for refining designs.